Refund policy
Returns within 30 days
Not in love with your pair? You can request a return within 30 days of receiving your order. Email us at support@panttlyra.com with your order number to start a return.
Conditions
- Items must be unworn, unwashed and in their original condition, with all tags attached.
- Once your return is approved, we’ll send you the return address and instructions. Please don’t send items back without contacting us first, as we can’t accept returns we haven’t approved.
- Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.
Damaged, defective or wrong items
If your order arrives damaged, defective or isn’t what you ordered, email us within 14 days of delivery with your order number and a photo. We’ll send a replacement or a full refund, including shipping, at no extra cost to you.
Refunds
Once we receive and inspect your return, we’ll email you to confirm. Approved refunds go back to your original payment method within 10 business days. Your bank may need a few extra days to process it.
Exchanges
Need a different size? Return the original pair as described above and place a new order for the size you need.
Nothing in this policy limits your statutory rights under the consumer laws of your country.
Questions? Email us at support@panttlyra.com.